Frequently Asked Questions
Additional questions & answers coming soon.
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What should I expect during my 1st visit?
After the initial paperwork is complete, the 1st visit takes approximately 45-60 mins, which is spent:
- with a Credentialed Provider assessing your health history, primary complaints, exercise goals,
or other pertinent information in order to determine the best course of treatment.
- receiving Biomechanical Evaluation & Treatment in the form of Active Release (ART), Graston,
or another form of soft-tissue therapy as determined by your Credentialed Provider.
- Your inury may require additional care in the form of Rehabilitation, Ultra Sound, Electrical Muscle
Stem (EMS), Spinal Manipulation/Mobilization, Decompression Therapy, Cold Laser Therapy, or
Do you require X-rays?
Does my insurance cover treatment?
Why is MSHC an "out of network" provider?
Why does MSHC have a 24 hour cancellation policy?
How is the care at MSHC differ from a Physical Therapist (P.T.)?
Does MSHC only treat "athletes"?
Does MSHC treat elderly patients?
What is the frequency of treatment?
How long will it take me to get well?
Why doesn't MSHC give away "free consulations"?
Is ART® the same as....(insert whichever technique name you were told is the same as ART® here)?
Is being a Credentialed ART® or Graston Provider important?
- We only require X-rays or MRIs on conditions that warrant them; i.e. stress fractures, disc herniations, etc.
- If you have recently had an X-ray or MRI, please bring a copy of the report & films (if available) to your appointment.
What is the difference between treatment & massage?
What is the difference between functional rehabilitation & exercise?
Should I be leary of someone who "guarantees a 98% success rate"?
- No matter how much you water down your definition of success, no medical professional can 'successfully' treat
95-98% of anything.
- Both ART® & Graston have a medically proven 90% success rate nationwide.
- If you have out-of-network chiropractic benefits, we do accept most health insurance plans. Due to the numerous
variations in individual coverage, all acceptance will be on a case by case basis.
- If we do not file your insurance, we provide an invoice, so that you may file any claims and be reimbursed directly.
- If you do not have insurance coverage, we treat many "cash" patients who still find our care cost effective.
- As an "out of network" provider, we can afford to spend quality 1-on-1 time with our patients to ensure they receive
the best care for their condition.
- This means our quality of care is not dictated by in-network guidelines, which would consequently reduce the time
allowed for each patient's treatment.
- In-network providers are typically forced to see 3 times the patients during the same amount of time. It is impossible
to effectively treat so many patients with so little care.
- We schedule each patient for a specific time with our Providers, which means no waiting or double booking.
- Our patients appreciate that we value their time. We only ask that they value our time & the needs of other patients.
- No, we treat patients of all ages and fitness levels. We treat kids, mothers, fathers, grandparents and many others.
- Most of our patients are active, but their level and intensity of activites vary greatly.
- Yes, we treat them appropriate to their age and activity level.
- No matter what any physical therapist, massage therapist, Chiropractor or other healthcare professional told you, no
technique is the same as ART®.
- ART® is patent protected by the United States government and a medically proven treatment for soft-tissue injuries.
- Absolutely! The only way to become proficient in either technique is hours of structured training, study and practice,
- Please visit www.activerelease.com or www.grastontechnique.com to verify your Provider's Credentials.
- It is imperative to ensure that you are getting the "real deal" and not some knock-off version being offered by
- The average patient is treated 2-3 times per week, but we do have patients who only come one time per week.
- Infrequent treatment typically prolongs the course of treatment and increases overall cost.
- We evaluate each patient every visit to determine the best course of treatment for their specific condition, progress,
Can I afford treatment?
- The real question is 'Can I afford to delay treatment'? The answer is "No".
- Delaying treatment leads to an increase in overall cost.
- Acute or recent injuries always heal faster with immediate treatment and therefore decrease costs.
- Delaying treatment frequently leads to tissue weakness from disuse may cause other tissues to become injured due
What can I do to get well ASAP?
- Every case is different, but most conditions resolve in 8-10 visits.
- You should notice an improvement after the first few treatments.
- We absolutely never tell patients they need to come 3 times a week for a month, before they see a change.